Support Center

Shipping & Delivery

COVID-19 UPDATE

Due to high demand we are experiencing some delays in processing orders within the usual timeframe. You may experience a delay in receiving your email shipment notification. We apologise for any inconvenience this may cause.

SHIPPING DELAYS

Our couriers are currently experiencing delivery delays due to a high volume of parcels in their network, along with new safety measures to protect their people and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people start shopping online. International customers can find expected delay times here.

FREE SHIPPING

Is available for both Australian and International orders with our Standard Shipping option with the exception of a few countries.

International

Tracked Shipping is available for free for some countries on orders over $85. Free shipping is available on orders over $99 to the rest of the world. Please see the table below for shipping costs and timeframes.

Please refer to our FAQ page for information regarding tax, duties and order confirmations.

AUSTRALIAN ORDERS

All Australian orders are shipped via Australia Post with a tracking number. Free shipping is available on orders over $59.

Please note that shipping timeframes excludes public holidays and weekends.

Orders over 2kg will incur a different cost.

All orders can be tracked here: https://auspost.com.au/mypost/track/#/search

LOCATION SERVICE DELIVERY TIME COST

AUSTRALIA

Standard Tracked

Express Tracked

3-8 days

1-3 days

$7.95 AUD

$9.95 AUD

INTERNATIONAL ORDERS

All International orders are shipped with Australia Post and then passed over to your courier service once the parcel arrives in your country. Customers who receive a tracking number will be sent a link to track your order via Australia Post. Once the parcel arrives in your country, more detailed tracking information will be available on your countries postal website.

Orders over 2kg will incur a different cost.

Please note that shipping timeframes excludes public holidays, weekends and customs delays which is out of our courier services control.

LOCATION SERVICE DELIVERY TIME COST

UNITED

STATES

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$15 - $20 AUD  

CANADA

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$15 - $20 AUD

UK & IRELAND

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$25 - $35 AUD

SWEDEN, SPAIN, NORWAY, NETHERLANDS, FRANCE, GERMANY, ITALY, MONACO, SWITZERLAND

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$30 - $40 AUD

RUSSIA & MEXICO

Standard Tracked

Express Tracked

7-20 days

2-8 days

$12.00 AUD

$25 - $30 AUD

INDIA & INDONESIA

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$15 - $30 AUD

SINGAPORE, MALAYSIA, VIETNAM, THAILAND, PHILIPPINES

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$15 - $30 AUD

HONGKONG, CHINA, JAPAN, KOREA

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-5 days

$6.95 AUD

$10.00 AUD

$15 - $30 AUD

NEW ZEALAND

Airmail Untracked

Standard Tracked

Express Tracked

7-18 days

7-10 days

2-5 days

$4.95 AUD

$7.95 AUD

$12 - $20 AUD

REST OF THE WORLD

Airmail Untracked

Standard Tracked

Express Tracked

7-20 days

7-12 days

2-6 days

$7.95 AUD

$12.00 AUD

$35 - $45 AUD