As a perishable good, we are unable to offer refunds or exchanges on purchases unless the product arrives defective or damaged.
If an item has arrived faulty and needs to be returned, please contact firstname.lastname@example.org and we will get back to you within 48 hours.
We are not liable for any loss of goods made by our couriers. In the off chance your product doesn't arrive, it may have been returned back to us if you entered the wrong details.
To complete your return, we require a receipt or proof of purchase.
An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail cost will be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will be able to assist you.
To return your product, you should mail your product to: 8 San Simeon DRV, Gold Coast, QLD, 4226, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.