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CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

INSTRUCTIONS/HOW TO USE

ARE YOUR PRODUCTS SUITABLE FOR CHILDREN?

ARE YOUR PRODUCTS VEGAN, GLUTEN FREE AND NATURAL

IS YOUR PRODUCT SAFE TO USE WHILST BREASTFEEDING OR PREGNANT?

ARE YOUR PRODUCTS SAFE FOR HUMAN CONSUMPTION?

CARE INSTRUCTIONS FOR COCONUT BOWLS AND SPOONS

DISCLAIMER

SHIPPING, DUTY & VAT

SHIPPING

WHAT ARE THE SHIPPING COSTS

WHAT ARE THE SHIPPING TIME-FRAMES?

DO I HAVE TO PAY DUTY AND VAT CHARGES?

WHAT IF I WROTE THE WRONG SHIPPING ADDRESS?

WILL I RECEIVE AN ORDER AND SHIPPING CONFIRMATION?

HOW LONG DOES IT TAKE UNTIL MY PRODUCT IS DISPATCHED?

WHAT IS YOUR RETURNS POLICY?

PAYMENTS

PAYMENT METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW DO I USE AFTERPAY?

ENCRYPTION

IS MY CREDIT CARD AND PRIVACY INFORMATION SAFE?

OTHER

HOW DO I BECOME A STOCKIST?

CONTACT US

I HAVE AN ENQUIRY I WOULD LIKE TO MAKE

SUBSCRIPTIONS

PRODUCT SUBSCRIPTIONS

WHAT IS YOUR SUBSCRIPTION SERVICE?

HOW DO I REGISTER MY ACCOUNT?

CAN I CHANGE THE FREQUENCY?

HOW DO I CHECK MY SUBSCRIPTION ACCOUNT?

HOW DO I CANCEL MY ACCOUNT?